About
Results-driven IT professional with over 10 years of experience in network troubleshooting, systems administration, and security operations. Leverages a background as a U.S. Navy Operations Specialist and a Bachelor of Science in Information Technology with a concentration in Networking to secure and optimize complex IT environments. Proven expertise in incident response, firewall management, threat analysis, and implementing security protocols to protect critical infrastructure and data.
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Technical Skills
- Security: Splunk, Wireshark, Palo Alto Firewalls, Threat Hunting, Incident Response, SSL Inspection, Azure AD Security, Code-sign certs
- Cloud & Virtualization: Proxmox, VMware ESXi, Docker, Hyper-V, Azure AD
- Operating Systems: Windows (Server, 10/11), Linux (Various Distros), MacOS
- Networking: TCP/IP, DNS, VPN, Routing, Firewall Configuration, Network Troubleshooting
- Tools & Platforms: Jira, Salesforce, ConnectWise Manage, Microsoft Exchange, SQL, Grafana
Work Experience
2015— Now
Technical Support Analyst | Connectwise
- Conducted in-depth security investigations into potential threats by analyzing firewall logs, product reports, and email headers to identify indicators of compromise (IOCs) and mitigate phishing attacks.Secured partner networks by assisting with SSL certificate implementation, troubleshooting SSO integrations (Azure AD, Duo), and providing expert guidance on secure network configurations.
- Performed advanced network security analysis, using tools like Wireshark and Netstat to inspect traffic, diagnose complex connectivity issues, and validate firewall rule effectiveness.
- Managed and configured virtual environments (VMware ESXi, Proxmox) to replicate partner security issues, test patches, and validate the performance of new security features.
- Documented product vulnerabilities and software bugs for the development team using Atlassian Jira, contributing to the continuous improvement of product security and stability.
Tampa, FL
2012— 2015
IT Technician / Data Analyst | Sun State International Trucks
- Administered and secured server infrastructure, performing regular backups and restores of critical Microsoft Exchange and SQL servers using PowerShell and Shadowprotect.
- Managed Active Directory environment, creating and modifying Group Policy Objects (GPOs) to enforce security settings and standardize user access across the organization.
- Deployed over 100 secure desktop environments using Windows Deployment Server (WDS), ensuring consistent configurations and baseline security settings.
- Built and maintained virtual servers using Microsoft Hyper-V to create isolated test environments for patching, updates, and beta testing.
Tampa, FL
2014 — 2015
Help Desk / Field Technician | MedCo Data
- Configured and deployed domain controllers, Cisco routers, and secure VPN connections for dozens of clients, establishing secure remote and on-site network access
- Hardened client systems by deploying and managing Trend Micro endpoint protection and creating standardized hard drive images with WinPE and WDS.
- Enforced security and operational standards by using Group Policy to deploy software, configure printers, and manage mapped drives.
HOMELAB & PERSONAL PROJECTS
- Cybersecurity Homelab: Manage a multi-node homelab using Proxmox and Docker to simulate enterprise IT environments and practice security concepts.
- Network Security: Configured a Palo Alto firewall to practice network segmentation, access control lists, and security policy enforcement.
- SIEM & Log Analysis: Currently ingesting syslog and application data into a Splunk instance (in Docker) to build proficiency in log correlation, search creation, and security event monitoring, following the Splunk Fundamentals curriculum.
Degree
2011— 2013
Bachelor of Science, Information Technology (Concentration: Networking)
American InterContinental University
Certs
2025
Comptia Security +
2014
Comptia A+